This thread looks to be a little on the old side and therefore may no longer be relevant. Please see if there is a newer thread on the subject and ensure you're using the most recent build of any software if your question regards a particular product.
This thread has been locked and is no longer accepting new posts, if you have a question regarding this topic please email us at support@mindscape.co.nz
|
We've purchased the product but we want priority support, we can't wait two days for a response, this is just impossible. We're willing to pay for priority support, who should we contact? the purchase was made through Intel's purchasing portal, so we need someone we can talk to about it. Gili |
|
|
Hi Gili, If you have a specific product issue or query you can either email us at support at mindscape.co.nz or post in the forum here. If you have any admin or billing related queries you will need to contact your reseller as they are managing those concerns on your behalf. For support queries we aim to get an initial response within 24 hours on business days here in New Zealand so getting a response on a US Friday may mean that you will see the response on your Sunday when we get back into the office here. For queries that are not product issues or specific product queries we aim to respond as soon as possible which generally means these take a few days to get to. Just as a note we don't offer a "pay per incident" approach to support or any services arrangements.
|
|
|
This is really unfortunate that you guys don't offer paid support. It just feels so basic to me. So I'm disappointed, that is the bottom line. I really think you should revise your policy about paid support / priority support. Hey - we are willing to pay... what's more than that... We have timeline to deliver our product, having to wait 24-48h for a small issue is just not good enough. |
|